Datavalet

Air Canada – Controlled Wi-Fi Access for Airport Lounges

Air Canada – Controlled Wi-Fi Access for Airport Lounges

The ask

Hassle-free and secure wireless connectivity for passengers is an essential component for today’s traveler. What with longer pre-boarding times, people need to be able to turn down time into productive time.

Air Canada came to us looking for a comprehensive and tiered package for their customers at their award-winning Maple Leaf lounges at 13 airports.

The answer

  • A robust Access Management and Infrastructure Management package for all Maple Leaf lounges
  • Complimentary Wi-Fi and wired connections to a branded portal anywhere in the lounge for passengers using their own devices or one of the complimentary fixed PCs (these available in select lounge Business Centres) with 24/7/365 Help Desk support
  • Tiered bandwidth ranges
    • Gold: Super Elite 100 K through 35 K passengers enjoy the highest bandwidth simply through logging in with their Aeroplan number
    • Silver: Other qualifying customers including Executive Class enjoy upgraded bandwidth
    • Bronze: Star Alliance Gold cardholders and passengers from partner airlines enjoy regular bandwidth – upgrades are available for a fee
  • Customers have access to various news feeds (international, national, local), business tools, market information, sports, weather and traffic as well as range of entertainment
  • Sponsorship Ad placement onto the Captive Portal through the Datavalet Marketing Application Platform (MAP) allowing for management of campaigns
  • Infrastructure Management for optimized monitoring, control and security

The result

Air Canada reports increasing customer satisfaction with the customizable Wi-Fi options available at its lounges through a direct integration with its loyalty program. With the information gleaned from our usage reports, Air Canada can adapt its brand loyalty strategy to better cater to its travelers.