While once wary of wireless communications, banking and financial institutions have embraced them because (a) we can successfully mitigate security concerns and (b) staff productivity and customer satisfaction can benefit from properly managed wireless networks.
The customer part of the equation resembles that of most retail venues – whether waiting to meet with a financial services agent or in line to conduct business, people appreciate being able to access the Internet over a secure and healthy network. We have years of experience in retail and commercial venues and can adapt our offerings for the particular concerns of your business.
As for staff? With improved security, speed and dependability, a growing number of financial institutions see the value of making the transition from wired to wireless offices. This is especially true as more and more professionals prefer working with their preferred mobile device (check out our Mobile Access Management below).
Access Management (AM)
Our Access Management allows you to choose how and where people connect with our Captive Portal features. Divide your establishment into discreet zones or hot spots, tailor and target types of services as you see fit and manage bandwidth and usage. Offer free access for all, preferred access for some. Ensure your brand is prominently displayed. Protect your brand and your customers from potentially damaging content. Push information to guide business. Better understand who your customers are.
Most importantly, allow us to manage your wireless networks 24/7/365 backed by professionally staffed customer support with our Session Management and a help desk that your customers will find actually helpful in the rare case of they need to contact us.
With DATAVIEW, keep on top of your network’s performance and collect valuable usage information through our flexible reporting.
Infrastructure Management (IM)
Our Infrastructure Management ensures the health and security of your networks.
Choose from an array of service modules that are right for your needs: scalable surveillance services, reliable and rapidly deployed field services and state of the art enhanced services. Our dedicated teams take the worry out of monitoring and controlling your network, freeing resources internally and mitigating the cost of expensive training and upkeep. IM Monitor meticulously tracks threats and malfunctions on your network. IM Control offers additional peace of mind with a comprehensive range of management and remediation features including our Network Operations Center that is professionally staffed 24/7/365 and our Field Dispatch service.
Mobile Access Management (MAM)
If you are planning on transitioning to a wireless working environment, then entrust the management of your company’s mobile devices to our Mobile Access Management. We are vendor agnostic and have extensive experience that allows us to tailor a plan that works for you and your people. Increasingly companies are turning to Bring Your Own Device (BYOD) options. While they do provide cost savings, they can also be a nightmare if not properly and securely managed. Whether you have 10 or 10,000 people working for you, we have solutions that work and that keep you and your people on track.
Business Intelligence (B’IQ)
If knowledge is power, then it only makes sense to tap into the data that flows through your network and turn it into actionable intelligence. B’IQ does just that. With Presence Aware track the effectiveness of your promotions, target them more accurately and get an edge on the competition. With Usage Aware tap into powerful guest behaviour metrics to ensure that your business is on target.